FAQ

What should I do to prepare for my appointment?

We ask that patients apply ear wax softening drops at least twice a day for a minimum of five days prior to ear irrigation. The more often you apply it, the easier the procedure will be. Some patients apply the drops four times a day. After instilling the drops, keep your head tilted for approximately five minutes to allow the drops to penetrate the wax. Please do not plug your ears with cotton wool afterwards as all this does is absorb the drops.

Can I get a same-day appointment? Do you offer walk-in clinic services?

This is sometimes possible, but not guaranteed. It depends on how busy we are. You will be seen very quickly- usually within the same week.

Do you perform irrigation on children?

We can perform ear irrigation on children as long as they are capable of understanding what the procedure involves, are happy to have it done, and are accompanied by a responsible adult.

What measures have you put in place due to the coronavirus?

Hygiene has always been extremely important to us at Lees Optical, but since the outbreak of  SARS-CoV-2 we have introduced a host of additional measures. All patients are screened over the telephone initially to ensure that they are not displaying coronavirus symptoms and have not been in contact with anyone displaying symptoms or told to self-isolate. All patients are required to wear a mask for the procedure. The practitioner will be wearing full PPE, including mask, visor or goggles, disposable long-sleeved gown, and gloves. Patients are asked to use hand sanitiser on arrival, and the room is sanitised between patients. Only one patient is allowed in the store at one time, so we ask that you arrive on time for your appointment, but not early.